A Cautionary Tale Part Two
Note: See Part One Here
Low & High Water
We just got home from a European river cruise and it didn’t go as we had hoped. Sometimes the rivers experience high water conditions that prevent the long boats from passing under bridges. In our case, Europe has been suffering a long drought in the Danube and Rhine Regions, and the rivers were so low they kept the long boats from sailing in certain areas.
It is not my intent to single out Viking River Cruises but they are the company we cruised with this year. We were also novices to river cruising and were totally unprepared regarding a couple of areas where we experienced serious problems. We offer what has happened to us as a cautionary tale which will hopefully help others in their planning.
To start, we were very surprised at the number of longboats and cruise boats plying these European rivers. There were places where there were as many as six boats tied up three abreast at the docking area. Along one stretch of the Danube River, in the course of a mile, we passed five of these cruise boats headed in the opposite direction. Not that it affected us, but the traffic was almost unbelievable.
There are a few major companies offering river cruises and more than a dozen smaller ones. Avalon Waterways and Viking River Cruises are probably the two largest with the most experience. In addition to these, the list includes AmaWaterways, Uniworld Boutique River Cruises, Tauck World Discovery, Crystal River Cruises, Scenic Cruises and a number of newer operators. Generally they have similar policies regarding cancellation, itinerary changes and what is covered in a cruise package.
Getting the cruise you want usually requires making a selection over a year in advance so there is no way of knowing the water conditions ahead of time. Most lines reserve the right to modify the itinerary as conditions warrant. To fulfill the contract, this can include putting you on buses and in hotels instead of on boats. Once you show up to take the cruise, except in the case of a medical emergency, you are in their hands through to the end.
Many lines include airfare and transfers in the package price. In our case with Viking we asked if we could remove the air portion as we were considering taking a trans-Atlantic cruise back to the States. Viking’s policy without exception required us to pay for the air portion even if we weren’t going to use it.
Since this was our first river cruise we didn’t know that there were options in approaching airline ticketing. We were advised of a $100.00 per person deviation fee for Viking to schedule us into Budapest a week early. Apparently there is also a program called Air Plus which costs $50.00 and provides you a bit more flexibility with the airline reservations but can also increase the cost of the airfare.
In our case the reservations booked by Viking were terrible and nothing we would ever have arranged for ourselves. Going to Europe we were routed Florida to Frankfort with a connection to Budapest. We had an impossibly short time between flights so we missed our connection. For the return flight we were booked at 7:00 AM out of Amsterdam to Munich, connecting to a flight to Frankfort to catch our flight back to Florida adding up to a twenty-two hour travel day where a normal trip would be less than 13 hours. When we asked for changes to the schedule, we were advised that any alterations would require a change/upgrade fee of $600.00.
Also included in many itineraries are local tours in the cities visited. While this is normally a good feature, in our case Viking’s insistence on providing these tours ended up adding additional hours on buses getting to many of the tour sites. You could stay on the boat and choose not to participate but that meant you missed one of the places on the original itinerary. Some smaller cruise companies either don’t provide tours or charge extra and that should be a consideration when making plans.
Most cabins on river boats are small and the options are usually a matter of the window size, having a French balcony or a full balcony. We had booked a French balcony cabin with Viking on this trip and if we return to Europe we will probably down grade our selection. First the cabin was so small that it was uncomfortable to use for just sitting (no chairs either) so we spent most of our onboard time in the lounge (there are also suites with sitting rooms). Additionally because when we were docked we were usually tied up to another boat. To avoid looking into another stateroom we usually kept our curtains closed. The French balcony wasn’t a valuable option.
Because of the high price of river cruising, in the future we will select trip insurance that allows us to cancel for any reason and pay much closer attention to river conditions weeks before the trip. It seems that an adjusted itinerary is not justification to cancel for many insurance plans including the one we used for this trip.
Information On River Conditions
For more information on river conditions see Ralph Grizzle’s information at River Cruise Advisor, a site that tracks water levels as does River Cruise Information. We will also pay for the air upgrade option (in the case of Viking that’s another $50.00 per person) and become more involved in selecting flights.
On the positive side Viking has recognized that they didn’t deliver what we were expecting and have provided some compensation for all of the problems we experienced, which makes for a slightly better ending to this story.